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TECHNOLOGY SUPPORT DEPARTMENT
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SYSTEMS SUPPORT EXECUTIVE
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Functions of the Department
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1.
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Technology Support Group at Alpha Plus is required to play a very important and
dual roles
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(i)
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To manage internal IT requirements
to ensure operational state and high working efficiency of IT systems, and
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(ii)
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To provide complete implementation and maintenance support
(including functional as well as technical support) to clients in respect of IT
solutions provided by Alpha Plus
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2.
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It is an indispensable and critically important department which has to play strategic
part in Alpha Plus' structure to ensure proper functional and competitive advantages
of the company's business activities. Successful functioning of all departments depends
on the performance of TSG.
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3.
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Functions of System Support (Internal Services)
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(i)
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Hardware Services
includes procurement & maintenance of computers & peripherals including
other automation tools / gadgets, etc. for internal use.
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(ii)
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Software & Database Services
includes procurement and maintenance of application software and databases as well
as business software systems related to data, documents, payrolls, accounting, etc.
In addition, the function involves development, installation & maintenance of
software solutions for automating and improving internal processes & functioning.
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(iii)
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Communication Technical Services
includes maintaining Server and Local Area Network, Wide Area Network (where applicable),
Internet Connectivity, and ensuring data communication, email communication, and
voice communication systems. It also includes maintaining company website(s), Employee
Intranet Portal, and other web hosting related activities like domain names, web
servers etc.
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(iv)
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Information Security includes establishing Information Security Policies &
Processes duly approved by Senior Management Committee, installing, setting,
and maintaining anti-malware, anti-virus, and anti-intrusion systems including firewalls,
etc. Establishing backup policies & processes
and handling on-site as well as off-site backups for all internal activities, including
software development as well as website backups, handling restoration requirements
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(v)
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IT Audits : This includes establishing Audit Checklists & processes
, performing routine technical & audit checks of hardware & software, and
arranging independent audits at prescribed intervals
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4.
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Functions of Application Support (Client Support for Alpha Plus Software Products)
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(i)
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Software Testing
which involves conducting "user-point of view" functional testing of new
software solutions / enhancements in existing solutions developed by the Technology
Department, in coordination with In-Charge, Product Development, etc.
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(ii)
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Software Documentation
involves developing and maintaining up to date documentation for each product such
as, Content for Help Function, User Manuals, Quick Usage Guides, Best Practices
Guide and Ideal Implementation Plans for each software solution.
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(iii)
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Software installation, implementation, training and post implementation maintenance
support at client locations
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Position Vacant
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Systems Support Executive
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Role and Responsibilities
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1.
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Hardware Services
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a.
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Assisting in evaluation and procurement of computers, laptops, and peripherals including
other automation tools / gadgets, etc., as and when required
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b.
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Relocating computers / Laptops / Peripherals
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c.
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Attending to minor hardware breakdowns and other related troubleshooting
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2.
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Software Services
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a.
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Assisting in evaluation and acquisition of business application / general software,
databases, anti-virus & other security solutions, Software Testing Tools, etc
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b.
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Installing application softwares, databases, anti-virus, security solutions, and
other business software systems on various computers and laptops provided to company
executives
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c.
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Installing AP software products on internal / web server, computers and laptops
of company executives
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d.
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Managing Servers, Databases & other Applications, as may be necessary
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e.
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Handling Backup and Restore activities as per prescribed policies and processes
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f.
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Undertaking and / or assisting in development software solutions for internal requirements
so as to automate and improve all internal processes and functions
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3.
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Communication Services
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a.
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Maintaining LAN, WAN (where applicable), Internet Connectivity, and ensuring availability
of data and voice communication systems
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b.
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Maintaining company website(s) and handling other web hosting related activities
like domain names, web servers etc
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4.
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Systems & Information Security Services
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a.
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Assisting in formulation, implementation and review of various IT policies &
processes viz. information security, backup, email, internet usage etc.
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b.
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Implementing prescribed system security procedures and tools
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c.
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Remediating OS and other related vulnerabilities
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5.
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IT Audits
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a.
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Assisting in formulating IT Audit Checklists & audit processes
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b.
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Undertaking routine technical & audit checks of hardware & software
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6.
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Other Roles & Responsibilities
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a.
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Adhering to prescribed policies & processes
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b.
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Training and guiding junior / trainee support executives to efficiently handle allocated
tasks and develop team working
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c.
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Making the most efficient use of available resources
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Qualifications
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Graduates / Bachelor of Computer Application / Master of Computer Application /
Bachelor of Engineering / Computer Diploma Holders
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Experience
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Minimum 1 year of experience into Systems Support Executive / Systems Administrator
/ Desktop Engineer / Helpdesk Executive
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Skills Required
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Knowledge of installing & maintaining various hardware viz. PCs, network switches,
access points, printers, scanners etc.
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Knowledge of installing & maintaining different OS, SQL / Oracle, Antivirus,
WSUS and other applications
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Knowledge of installing & managing Windows 2003 / 2008 Server, DNS, Active Directory,
IIS, etc.
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Knowledge of network communication
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Hardware / Software troubleshooting and diagnostic skills
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Excellent communication, inter-personal & documentation skills
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Proactive approach towards the problem situations
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Process driven and organized
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Good team player and quick learner
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Email your Resume to :
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tsg@alphaplustech.com
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DEPARTMENT HIERARCHY
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